Senior Consultant

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Sant Cugat (Barcelona) (España)
No especificado
(a través de LinkedIn)

We are looking for an experienced and innovative Customer Experience Specialist to help deliver the benefits of our Customer Experience Laboratory to potential clients by defining the cross-channel customer experience strategy for them.

Our client is a big International IT Company with great porjects in Spain.

Desired Skills and Experience

  • Experience in Customer Experience Research
  • Business and Marketing Strategy background and Market Research skills
  • Experience in device-oriented, cross-channel and customer-centric experiences
  • Defining interactions, sitemaps, and wireframes based on UX and Business requirements
  • Working with visual design teams comprising of visual and motion designers
  • Working with technical delivery teams to solve technical & logical issues on UI design
  • Presenting concepts and ideas to clients of all levels
  • Knowledge of user centered design, usability principles, co-creation techniques and service design tools & methods
  • Conducting workshops and seminars on CX Strategy, CX Methodologies and CX Training

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