Customer Experience Specialist

Esta oferta de empleo lleva más de 3 años publicada.

Quizás te interese consultar ofertas de empleo más recientes.

Sant Cugat Del Vallès (Barcelona) (España)
GFT Iberia
(a través de InfoJobs)

As a strategic technology partner based in Germany, the GFT Group helps companies optimise their business processes by providing intelligent IT solutions and highly skilled specialists. For over 25 years, the GFT Group has stood for technological expertise, innovative strength and outstanding quality.

Today, GFT is one of the world's leading IT solution suppliers for the finance sector. GFT develops implements and maintains customized IT solutions and enables financial institutions to quickly and securely utilise modern technologies.

With its subsidiary emagine, the GFT Group enables companies in selected growth sectors to quickly and flexibly staff their technology projects. emagine has an international network of highly qualified IT and engineering specialists.

CODE_n, the GFT Group's innovation platform, offers international startups, technology pioneers and established companies access to a global network. It's where ideas become business.

Today, GFT is one of the world's leading IT solution suppliers for the finance sector. GFT develops implements and maintains customized IT solutions and enables financial institutes to quickly and securely utilise modern technologies.

Based in Germany, the GFT group stressed for over 25 years for its knowledge and experience in technology, innovative strength and exceptional quality. Founded in 1987, the GFT Group has around 3,000 employees in 11 different countries. GFT shares are listed on the Prime Standard of the Frankfurt Stock Exchange. The company operates in Spain since 2001, employing about 1,100 professionals and has offices in Sant Cugat (Barcelona), Lleida, Madrid, Valencia and Zaragoza.

We are looking for an experienced and innovative Customer Experience Specialist to help deliver the benefits of our Customer Experience Laboratory to potential clients by defining the cross-channel customer experience strategy for them.

The main responsabilities will be

  • Defining interactions, sitemaps, and wireframes based on UX and Business requirements
  • Working with visual design teams comprising of visual and motion designers
  • Working with technical delivery teams to solve technical & logical issues on UI design
  • Presenting concepts and ideas to clients of all levels Knowledge of user centered design, usability principles, co-creation techniques and service design tools & methods
  • Conducting workshops and seminars on CX Strategy, CX Methodologies and CX Training

Must have

  • Experience in Customer Experience Research
  • Business and Marketing Strategy background and Market Research skills
  • Experience in device-oriented, cross-channel and customer-centric experiences
  • Diploma in Computer Science or higher
  • Ability to work in group
  • Organizational and analytical skills
  • Advanced English

Nice to have

  • Finance services sector experience
  • Multi and cross-platform design experience
  • Experience in interaction design for mobile
  • Mobile/Tablet/SmartTV app project experience
  • Background in Visual Design (Art, Interactive Design, Motion graphic)
  • Content Strategy and Business Gap Analysis
  • UX Design: developing mind maps, information architectures, workflows, and mockups
  • Service Design: customer journey maps, idea generation, expectation maps, storyboards, co-creation sessions
  • Agile Development background
  • Involvement in workshops, service-oriented demos, and testing sessions

¿Te interesa esta oferta?

Más información en InfoJobs