Customer Experience & Innovation

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Madrid (España)
Grupo Cortefiel
(a través de InfoJobs)

Grupo Cortefiel is one of Europe's leading fashion retailers operating in the specialised chain segment. It is made up of four own brands: Cortefiel, Springfield, women'secret, and Pedro del Hierro and an outlet chain: Fifty Factory. The Group is present in 70 countries with 1,963 points of sale; 1400 direct operade stores and 509 franchises.

Grupo Cortefiel would like to hire a Customer Experience & Innovation Technician for its Ecommerce Department to work for Grupo Cortefiel's portfolio of brands including: Cortefiel, Pedro del Hierro, Springfield, women'secret and Fifty Factory.

As a Customer Experience & Innovation Technician you will be responsible of the following duties:

  • E-Commerce improvements (usability and innovation) for the 5 brands of the group: Cortefiel, Springfield, Pedro del hierro, Women Secret and Fifty Factory.
  • Management of customer needs and experience; understanding customer touchpoints.
  • Coordination with external suppliers for websites platform developments (IBM, Demandware,TheCocktail, Adyen...).

Requisitos mínimos:

  • Education especialized in Digital Marketing.
  • Minimum 3-5 years of professional experience working as Customer Experience and Innovation.
  • Advanced level of English.

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