Manager of UX

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Madrid / Barcelona (España)
Sage España
(a través de InfoJobs)

Reporting to the Director of Product Delivery Spain, the Manager of UX is responsible for leading the product UX strategy for the Spain portfolio of products in complete alignment with the global UX strategy of Sage.

Key Responsibilities

  • Effective Leadership of the UX function at Sage Spain, either as a formal manager, as a virtual team or as hands off leader.
  • Lead and define a 'glocal' UX vision and strategy for the Spain portfolio of products, ensuring constant alignment with all global UX initiatives.
  • Lead to a fast adoption of an extraordinary UX culture in Product Delivery.
  • Create and maintain a UX infrastructure of resources including guidelines and principles, design templates, tools, methods and best practices.
  • Lead a permanent assessment of UX enhancements opportunities and work with Product Management and Product Development to identify quick-wins within the mid and long term UX vision for the Spain portfolio of products.
  • Adapt 'the perfect solution' to the challenges and constraints of a roadmap.
  • Work with Product Management and Product Development to ensure roadmap and scopes include all UX requirements, balancing overall priorities and the global Product Delivery bandwidth.
  • Transform customer NPS feedback into UX enhancements, including mockups and POCs when needed. Hands-on leadership expected.
  • Accountable for monitoring how the UX enhancements contribute to the improvement of the NPS across the Spain portfolio of products.
  • Seek, lead and promote constant validation of all UX initiatives with customers, partners and internal stakeholders.
  • Be the executive level voice of the UX function at Sage Spain, in particular for stakeholders in Product Delivery, Product Marketing and Customer Experience.
  • Represent the Sage Spain UX function in the Sage global UX teams and initiatives.
  • Location: Madrid, Barcelona

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