Service Designer

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Madrid (España)
(a través de Globant)


  • Lead engagements that range from envisioning enterprise strategies, defining and prototyping new services and products that bring those strategies to market.
  • Having a vision of practice at company level.
  • Looking for opportunities to widen practical knowledge.
  • Ensuring cutting-edge omnichannel product-service experiences, coordinating and executing research, service mapping, service design, storytelling, prototyping and planning. "
  • Co-design and support execution of primary or secondary approaches.
  • Distilling of research findings such as insights, personas, and frameworks for the next phase of the design process.
  • Develop and share concepts in human centered fashion.
  • Produce client ready deliverables in mediums such as PowerPoint, Adobe, or other prototyping programs, including but not limited to development of system, actors and experience maps, service blueprints and design briefs.
  • Identify and develop testing and prototyping methods and plans that adequately test key assumptions regarding consumer needs.
  • Develop and/or support execution of service prototypes in the channel/mediums needed, including but not limited to development of wireframes, basic interactive digital prototypes, service staging, and other analog mediums.
  • Co-develop approach and lead groups of clients through workshops and Lab sessions.
  • Co-design and accountability for end-to-end engagement plan and delivery. Develop Strategic and Tactical roadmaps in collaboration with other tech leads. Identify risks, plan and execute mitigation actions.
  • Introduce new tools, ways of thinking, and uses.
  • Understand, articulate, and apply key trends, strategies and experiences that drive customer engagement.
  • Ability to share concepts with a group; ability to manage day-to-day communications, co-create concepts, and methodology.
  • Business mode

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