UX Researcher/ Service Designer

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Barcelona (España)
(a través de LinkedIn)

eDreams ODIGEO, the world’s largest online travel company in the flight sector and the largest publicly traded European e-commerce company by profitability with more than 16 million customers in 43 countries worldwide is looking for a UX Researcher/ Service Designer to join our Retail team based in Barcelona.

The UX Researcher will be responsible for:

  • Lead stakeholder interviews, brainstorming sessions, and features and functionality workshops.
  • Plan and conduct user-centered design research including identification of user needs and goals (through interviews, focus groups, workshops, contextual inquiry, and ethnographic studies), as well as task and workflow modeling.
  • Conduct benchmark analysis.
  • Plan, implement, conduct, and present user research using methods including: usability studies, ethnographic field studies, eye tracking studies, persona creation, competitive evaluations, participatory design sessions, user surveys, card sorting, guerilla usability tactics, and similar approaches.
  • Collaborate with user experience designers, product management, development, and project management.
  • Synthesize qualitative, quantitative, and customer support data to guide business decisions and drive change by translating your research insights into actionable recommendations.
  • Work with user experience designers to create concepts based on business requirements and research findings.
  • Conduct iterative testing using diverse methods
  • Identify new tools and methods to increase efficiency in research activities
  • Identify opportunities to further extend the value of user research to other teams.
  • Champion research within the organization

Desired Skills and Experience

  • Minimum 2+ years experience in gathering user requirements, field studies, usability testing, and questionnaire/survey design. Preferably in a large-scale e-commerce environment.
  • Minimum of 1-year experience in a large-scale online industry required.
  • Minimum of 1-year experience with conducting research in the mobile space.
  • Degree in Cognitive Psychology, Human Computer Interaction, Human Factors, Sociology, Anthropology or related comparable experience.
  • Excellent time-management, multi-tasking, strong analytical and oral communication skills and the ability to prioritize quickly.
  • Self-starter that is able to collaborate actively with others in a cross-functional manner.

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