Service Designer - Design Researcher & Strategist

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Madrid (España)
(a través de LinkedIn)

Mormedi is looking for a Service Designer/Strategic Designer:


  • University degree in Industrial Design, Strategic Design, Service Design or closely related fields
  • Complementary degree, skills or work experience in business related contexts appreciated
  • 3 years minimum experience as a Design Researcher & Strategist or Service Designer working in leading design firms and with international clients in different industry sectors


Supports the needs of Insight & Strategy group – reports to Director of Insight & Strategy

Works with ID team to link strategy to design

  • Appreciation of design
  • Understanding of the design process and ability to create effectivedesign tools that guide conceptualization and validation

Support project needs such as

  • Conducting contextual research (e.g. trend analysis, competitiveanalysis, technological road mapping etc.)
  • Conceptualizing, organizing and conducting observational research (suchas interviewing, field work, user testing, etc.) and other qualitative andquantitative methods for understanding consumer needs
  • Conducting experience analysis including the development of use cases,personas and customer journey maps
  • Analyzing and synthesizing research findings into strategic frameworks(value propositions, opportunity maps, technological roadmaps, new servicedefinitions etc.)
  • Preparing and running client workshops – analyzing results

Helps to build a Mormedi point of view

  • White papers/teasers on specific industries that have relevance to Mormedi work portfolio

Desired Skills & Experience


  • In depth knowledge of Design Research & Strategy/Service Design methods and proofed experience of their application in projects (case studies)
  • Graphical sensitivity and skills – ability to produce highly attractive client presentations
  • Excellent analytical, writing, and presentation abilities
  • Collaborative work style/team player
  • Embody the work ethic and personality that thrives in a fast-paced culture with tight deadlines and shifting priorities
  • Illustrators, Photoshop, InDesign, Microsoft Office including Powerpoint


  • Fluent English, Spanish is a great plus

Company Description

Mormedi is a leading strategic product and service design consultancy based in Madrid, Spain. We work across a wide range of industry sectors like Aviation, Telecommunication, Banking, Retail, Consumer Products, White Goods. Our goal is to provide added value to our clients and end users through design. Our international design team is composed by experts in Service Design, Strategic Design, Industrial Design, Graphic Design, Transportation Design, Engineering and Business.

Additional Information

  • Type: Full-time
  • Experience: Entry level

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