Service Designer Lead Services

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Barcelona (España)
NextLink Solutions
(a través de jobg8)

NextLink is a SAP Service Company created in 1996. Through our offices in London, Lausanne, Basel, London, Barcelona and Bangalore we support around 60 big companies in implementing SAP based solutions.

We are currently looking for a Service Designer Lead Services.

Service description:

  • Turn user insights, market analysis, customer feedback, site metrics and identified opportunities into differentiating concepts, services and solutions
  • Analyze user experience problems and create solutions that meet and exceed user needs.
  • Facilitate workshops and host co-creation sessions with customers, potential new users and our current business units
  • Develop conceptual wireframes, high-fidelity mockups, information architecture diagrams, interaction specifications and prototypes
  • Visualize, prototype and test your service concepts.
  • Scope, plan and work on exciting service design projects
  • Guide the strategic methodologies of UX design, spanning a variety of tasks and tools, from customer journey mapping to co-creation to information architecture.
  • Lead (and create) presentations to executive stakeholders in which you'll be expected to make business-changing creative recommendations based on customer needs and behaviors, competitive realities, market context, and other variables.
  • Stay updated on the latest developments/trends/thinking within your field and share your knowledge and thoughts with colleagues.
  • Evangelize design, service design, and human-centered design across multiple stakeholders, convincingly arguing for the prioritization of human-centered design in approaches, budgets and timelines.

Requisites - Must haves:

  • 8+ years of practical experience in the field of service design.
  • Collaborative, creative, and hands-on, with a track record of leading cross-functional teams and solving complex experience and service design challenges, both internally and externally
  • Experience building products with multidisciplinary teams
  • A strong portfolio with examples of related service designs, having achieved success within highly complex, global organizations.
  • Fluent in English, excellent communication, presentation, and interpersonal skills
  • Passionate about design solutions, concept development and design research.
  • Relentless desire for innovation, balanced with business needs, and customer expectations
  • Able to tackle problems analytically and innovatively.
  • Willing to travel to participate in international projects (up to 30%)
  • Experience working within the digital health sector is a plus

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