Senior Service Designer

Esta oferta de empleo lleva 3 meses publicada.

Quizás te interese consultar ofertas de empleo más recientes.

Población:
Barcelona (España)
Compañía:
NetSuite
Recibido:
(a través de LinkedIn)

WE ARE

A family of Designers, Product Managers, Developers, Test Automation Engineers and Technical Writers, sharing a start-up culture in our inspiring home in the heart of Barcelona.

We pursue innovative ways of building user-centered solutions that can scale over time.

We work using Agile methodologies and MVP approaches.

We proudly practice Design Thinking and iterate our solutions based on customer feedback and technical feasibility.

At Oracle NetSuite we think out of the box and spend a lot of time brainstorming.

We believe the greatest and simplest solutions come from the group effort.

We move forward by bridging Experience Design with Product Management and Engineering at every step of the Product development.

And you are

Able to translate challenging business problems into an efficient user centered experience?

Successful at bringing people together and going over organizational silos?

Capable of understanding the users’ profiles and tailoring solutions to their particular workflows?

Master of a keen ‘Don’t Make Me Think’ instinct?

Comfortable presenting rationales of your design work and justifying your decisions?

Willing to collect and incorporate feedback as you further your career?

WHAT WE’RE LOOKING FOR

We’re looking for a Senior Service Designer to join the Commerce group in Barcelona.

The design group in-house is experienced, multifaceted and right now very much focused on a roadmap of cross-team deliveries. We want to bring in a Service Design expert to help us reach our goals more effectively.

We're looking for someone with a blend of real-world experience delivering across spread-out product ecosystems and committed to the theory and fundamentals of organizational design practices; someone who likes to blur the lines between strategy and creativity.

Facilitating workshops and hosting co-creation sessions with customers, business units and other internal stakeholders will be part of your work routine.

You need to be an analytical problem solver, not intimidated by involving people in your work methods to get to the smartest solutions/recommendations for specific business processes.

Working with Product Managers, Engineers, Designers and, Content Writers across-teams, you will strengthen our ability to deliver a solution adapted to our customers’ end-to-end journey.

ROLE

You will integrate the Commerce Order Management tribe and support the initiatives that different Scrum teams are taking to deliver Omni-Channel customer experiences.

You will apply strategic thinking, collaborative methodologies and creative problem solving to produce design solutions against the on-going requirements of a cloud driven enterprise software system.

You will be skilled across the entire design process, from research and insights all the way to deliverables.

You will produce experience maps, customer journeys, information architecture diagrams, conceptual wireframes, low fidelity mockups, interaction specifications and prototypes.

You will guide the strategic methodologies of UX design and a notable part of your activity will be to effectively support teams formulating design rationales.

You will lead presentations to executive stakeholders in which you’ll be expected to make business-changing recommendations based on customer research, behaviours, competitive analysis and other variables.

You will be a fundamental part of evangelizing Service Design and Human Centred Design approaches, convincingly arguing for prioritization, budgets and timelines.

You will groom your ideas and make progress iteratively until you get to the ideal design solution/direction.

QUALIFICATIONS/SKILLS

  • Relevant experience in the field of Service Design, either agency or client side.
  • Sound awareness of business and project constraints as they apply to the design of a service.
  • A track record of leading cross-functional teams and solving complex experience and service design challenges.
  • A strong portfolio with examples of related service designs in global organizations.
  • Passion for the entire design journey, not just the solution, concept development and design research.
  • A passion for efficient interaction solutions and a strong sense of designing for simplicity.
  • Fluent in English, excellent communication, presentation, and interpersonal skills.
  • Flexibility to work with geographically distributed teams and willing to travel to participate in international projects.

¿Te interesa esta oferta?

Más información en LinkedIn