Product User Experience Researcher/Analyst

Población:
Barcelona (España)
Compañía:
Qustodio
Recibido:
(a través de Qustodio)

Qustodio is a fast growing internet safety startup based in Barcelona.

We’re looking for a Product User Experience Researcher/Analyst to join our team.

What you’ll do

You’ll work with our Product Management, Marketing, UX, design and mobile teams in order to understand what makes a successful product experience for our users.

  • Deep dive into the customer experience and both qualitative and quantitative product success metrics
  • Review and document the product features and user experience of our direct competition
  • Understand the detailed customer issues that drive our top level support categories such as customer refunds, product problems
  • Conduct customer interviews and surveys on an ongoing basis in order to segment and assign magnitudes to current customers' needs and product problems that affect core business KPIs
  • Maintain a reviewers’ guide for product reviewers, and a competitive matrix
  • Develop a library of best practices with market leaders for key product features or flows
  • Help identify and prioritize product optimizations

Requirements

  • Experience as a UX researcher and/or Product analyst
  • Strong qualitative and quantitative methodology knowledge
  • Experience conducting primary UX research, focus groups, surveys
  • Comfortable with Excel and Google Analytics
  • Excellent verbal and written communication in English (mandatory)

Why work with us?

  • Great question! Here’s a few reasons...
  • We’re in the very center of Barcelona, on the beautiful and emblematic Passeig de Gràcia
  • Great culture - friendly and emphasizes both teamwork and fun
  • Our company is home to over 15 nationalities
  • Flexible working hours - and there are possibilities to work from home
  • Interesting challenges on networking, security, and scalability for you to grind your skills
  • In-house training and team building events
  • Competitive salary range
  • Fully equipped kitchen with free coffee
  • Open free bar on Fridays
  • 23 days of holiday per year

¿Te interesa esta oferta?

Más informacíón en Qustodio