UX Researcher

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Madrid (España)
(a través de Cabity)

About Cabify

We’re not just another taxi company with an generic app. We like to think of ourselves as an ethical and innovative tech company that has not only built a smart app and service but also created a business where everyone is treated fairly and respectfully.

Since inception, we have experienced a growth rate of no less than 20% per month in worldwide rides. That is a pretty impressive in an industry as saturated as ours. So how have we maintained this success? Well, since day one we have worked hard to build a world class team of passionate, smart and talented individuals with a hunger to challenge the status quo and who believe the customers’ needs come first.

About the role

As a UX Researcher at Cabify you’ll be responsible for reviewing, analyzing, and communicating qualitative data to generate tactical and strategic insights, as well as actionable recommendations which drives product innovation and helps shape design and product improvements for our users. You will work in a dynamic and agile environment where constant communication with Data Science, Design and Engineering is key.

Some other responsibilities of the job include:

  • Work closely with a UX designer, product designers, product managers and data scientists to develop and execute qualitative research plans.
  • Use research to cover the situations and motivations of our users (riders, drivers, companies), and report on how/why they perceive and interact with our current products.
  • Work with a UX designer on proposing new ways our products could better achieve user and business goals.
  • Assisting pilot studies of beta features and provide insights into customer perception.
  • Keeping our innovative spirit going by identifying and exploring new opportunities before they make it to the drawing board.

If all of the above sounds exciting to you then you should probably apply. Here is a list of things we are looking for. However, don’t be discouraged if you don’t tick off all the boxes as we are opening to hearing from people from all background and levels of experience.

  • 3+ years of experience in a User/Design/UX Research role
  • A degree in Psychology, or a similar research heavy degree
  • Previous experience working independently to plan mid-large scale research projects
  • Ability to clearly and concisely communicate research findings to team members
  • Ability to manage multiple projects at once and the logistic challenges that come with it
  • Fluent in Spanish and English

Perks that come with the job:

  • Opportunity to work with different technologies and design tools if you would like to expand your knowledge
  • Opportunity to experiment with new technologies and tecniques if you think it is the best
  • Cabify ride discounts
  • Retribución flexible: Subsidized restaurant tickets, transport tickets, healthcare and children’s day care
  • Regular team activities for you to unwind and relax with your team
  • Flexible working hours
  • WFH from time to time
  • Continuous learning programmes
  • All the equipment you will need to work comfortably

And many many more...

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