UX Researcher

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Las Rozas de Madrid, Madrid (España)
(a través de LinkedIn)

Being an innovative bank is just possible if every person working within ING is a real innovator. This is how we are now, 1100 professionals bank, 1100 ways of thinking and improving every day.

However, we share a mindset and a way of working, based on the behaviors and values that make us grow personally each day.

We offer you to be part of a highly professional and engaged team that works everyday as the key engine for ING’s growth and success.

This is why we offer you the latest technological progresses, to make easier and better not only your day to day, but also the people who trust us.

We offer a permanent and full time contract within the Web & Mobile department as a UX Researcher


  • Coordinate, conduct and moderate usability research both online and in the field and provide recommendations.
  • Work with business representatives and team members to test business requirements using heuristic/qualitative/quantitative methods and determine user needs. Create test plans, run the test, analyze results and present reports.
  • Serve as a member of UX team that acts as a 'repository' of research-based usability knowledge.
  • Lead projects as UX Designer taking a user-centered design approach delivering user stories, user journeys and prototypes.
  • Research knowledge in the industry’s and latest trends to come up with additional insights.


  • 4+ years UX Researcher.
  • Strong- knowledge of User Research techniques and usability testing in statistical analysis, qualitative analysis, quantitative analysis, product usability moderating, experimental design, and test method selection.
  • Experience in usability testing tools, remote and lab.
  • Ability to understand detailed complex requirements and identify root recommendations inspired by the consumers’ needs.
  • Ability to clearly and effectively communicate ideas and solutions to stakeholders.
  • Be open to receiving feedback and constructive criticism.
  • Experience across Desktop & Native Apps& RWD & Mobile First.
  • Knowledge of UX Software (Axure and Sketch) and methodologies (Design Thinking and Lean Start up).
  • Able to work with minimal supervision on multiple projects.
  • Be passionate about all things UX and other areas of design and innovation.
  • Fluent English level.

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