Specialist User Experience Researcher

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Población:
Madrid (España)
Compañía:
Vodafone
Recibido:
(a través de Infojobs)

Role purpose: To conduct user research in order to understand the customers’ needs and provide information to formulate product concept ideas and produce high level concept designs.

Key Accountabilities:

  • Plan, coordinate and run user research to gather customer insights and needs.
  • Analyse data from all studies and report findings to stakeholders and UX – ensure UX definition is iterated in line with project plans.
  • Work with different project teams to understand research needs and be able to make suggestions on a project by project basis.
  • Define UX and business metrics.
  • Identify research needs based on project goals defined by the business or UX – knowledge of lab, online and field studies used for user facing feedback.
  • Must be responsive, flexible, and able to succeed within an open and collaborative environment.
  • Manage third party providers (design and user research).

Education / experience:

  • Bachelor in Psychology or related field, equivalent practical experience More than 6 years of experience in a similar role.
  • Knowledge in Human Computer Interaction.
  • Fluent in Spanish and English.
  • More than 6 years’ experience in a similar role.
  • Strong knowledge of usability principles and techniques.
  • Strong knowledge of user-centered design process.
  • Experience of running research initiatives for different devices (mobile, web, tv…).
  • Knowledge of user research techniques to gather users’ needs and insights.
  • Knowledge of user’s panels management and co-creation environments (living labs).

Requisitos

  • Estudios mínimos: Licenciado - Psicología
  • Experiencia mínima: más de 5 años
  • Imprescindible residente en: no requerido

Contrato

  • Tipo de contrato: indefinido
  • Jornada laboral: completa

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