Customer Experience Designer

Esta oferta de empleo lleva alrededor de 4 años publicada.

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Madrid (España)
(a través de LinkedIn)

Mobile games dominator Gameloft, worldwide publisher of mobile and social games, is creating a position for a Customer Experience Designer!

As a Customer Experience Designer, your job will be to make sure that the consumer is at the heart of the game as a service experience.

Integrated in the creation team of the game, you will be in charge of designing an engaging pathway for the players, with customer psychology as a main focus, making sure all is aligned to reach that goal : Ergonomics, difficulty tuning, amount of free resources granted, presentation of paid items proposed.


  • Direct teams with best user experience practices by setting out guidelines for use throughout the development phase.
  • Provide relevant insight into human behaviour in order to shape gameplay and customer experience.
  • Perform analyses on all aspects of gameplay.
  • Ensure that discussions with the creative teams lead to applicable proposals that account for gameplay and production constraints.
  • Describe the solutions in the game design documents (wire frames, functional specifications, storyboards, etc.) that will guide production.
  • Improve existing play testing methodologies while incorporating novel techniques to improve best practices.

Desired Skills and Experience

  • Bachelor's degree in Psychology is a MUST.
  • Published papers or proven experience applying behavioral and cognitive science to interactive products (these must appear in your CV to be considered for this position).
  • Ability to theorize based on player´s psychology. Empathy for player behaviors.
  • Precise and up-to-date knowledge of social/mobile games and related monetization strategies.
  • Game design experience a plus.
  • Passion for mobile games!
  • Understanding of video game mechanics and gameplay.
  • Strong communication skills, ability to convey feedback and ideas in succinct form.
  • Fluent in English.

Why working at Gameloft?

  • Permanent contract, full-time job
  • Career-development opportunities.
  • An exceptional, dynamic, demanding and motivating working environment within a fast growing company.
  • Challenging and rewarding work on the next great frontiers in games.
  • Exceptional library of diverse games with broad distribution.
  • An international environment which offers daily contact with other countries & cultures.
  • Excellent local working conditions (quality of offices, geographical location of office in the centre of Madrid).

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