Customer Experience Specialist

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Sant Cugat del Vallès (Barcelona) (España)
GFT Iberia
(a través de InfoJobs)

The GFT Group is a global technology partner for future digital issues - covering everything from discovering innovation to developing and implementing sustainable business models.

Within the GFT Group, GFT stands for competent consulting and reliable development, implementation and maintenance of customised IT solutions. The company is one of the world's leading IT solutions providers in the banking sector.

emagine offers companies the opportunity to staff their strategic technology projects both quickly and flexibly with capable experts. To achieve this, emagine has an international network of highly qualified IT and engineering specialists at its disposal.

CODE_n, the GFT Group's innovation platform, offers international startups, technology pioneers and established companies access to a global network. It's where ideas become business.

Headquartered in Germany, the GFT Group has stood for technological expertise, innovative strength and outstanding quality for over 25 years. Founded in 1987, the GFT Group is represented in eleven countries with a global team spanning 3,000 employees. The GFT Group is listed on the Frankfurt Stock Exchange (Prime Standard).

We are looking for an experienced and innovative Customer Experience Specialist to help deliver the benefits of our Customer Experience Laboratory to potential clients by defining the cross-channel customer experience strategy for them.

The main responsabilities will be

  • Defining interactions, sitemaps, and wireframes based on UX and Business requirements
  • Working with visual design teams comprising of visual and motion designers
  • Working with technical delivery teams to solve technical & logical issues on UI design
  • Presenting concepts and ideas to clients of all levels
  • Knowledge of user centered design, usability principles, co-creation techniques and service design tools & methods
  • Conducting workshops and seminars on CX Strategy, CX Methodologies and CX Training

Requisitos mínimos

  • Experience in Customer Experience Research
  • Business and Marketing Strategy background and Market Research skills
  • Experience in device-oriented, cross-channel and customer-centric experiences
  • Diploma in Computer Science or higher
  • Ability to work in group
  • Organizational and analytical skills
  • Advanced English

Requisitos deseados

  • Finance services sector experience
  • Multi and cross-platform design experience
  • Experience in interaction design for mobile
  • Mobile/Tablet/SmartTV app project experience
  • Background in Visual Design (Art, Interactive Design, Motion graphic)
  • Content Strategy and Business Gap Analysis
  • UX Design: developing mind maps, information architectures, workflows, and mockups
  • Service Design: customer journey maps, idea generation, expectation maps, storyboards, co-creation sessions
  • Agile Development background
  • Involvement in workshops, service-oriented demos, and testing sessions

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